Privacy policy

IDentilam has a firm commitment to privacy and security. The following statement confirms our practices for the collection and use of information gathered via our websites and


Cookies are tiny text files stored on your computer when you visit certain web pages.Please note that cookies can’t harm your computer. We don’t store personally identifiable information in the cookies created, but we do use encrypted information gathered from them to help improve your experience of the site.

Our web analytics providers use cookies to define user sessions, as well as to provide a number of key features in analytics reports. Our analytics providers set or update cookies only to collect data required for the reports. Additionally, they use only first-party cookies. This means that all cookies set by by them for our domain send data only to the servers for our domain. This effectively makes analytics cookies the personal property of our website domain, and the data cannot be altered or retrieved by any service on another domain.

By accessing our website you agree to the use of cookies.

If you do not wish for us to use cookies when you visit our website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain to you how to do this.

You can find more information about cookies at

Information Collection

Currently, optional enquiry forms may be used on our websites to collect contact information (such as name and email address). This information will be used to deliver the information/services which the user has requested.

IDentilam does not collect sensitive data, such as race, religion, or political affiliations via its websites.

In all cases, IDentilam is the sole owner of all information collected on its site and will not sell, trade, share, or lease this information to others in ways different from that disclosed in this statement.

Use of your personal information

We will only use any personal information provided by the user via web enquiry forms for the purposes for which it is provided, or where allowed by law.

On occasion we may send out e-mails or postal mail shots informing users of new feature announcements and news about IDentilam products and services. These e-mails are relevant to the provision of the service/information requested by the user.

Press releases and customer testimonials may be posted publicly on IDentilam websites but only after permission has been obtained from the subject/s.

Opt Out

Users may opt out of receiving future mailings using the tick box on the enquiry form. A no mail option is also available to the user on each email which is sent out or by sending to

Controlling the use of your personal information

Information is held internally at IDentilam and is confidential. We will only hold such information for as long as necessary for the purposes for which it is provided and will not pass it to any other parties, unless this is made clear to the user.

If a user chooses not to receive promotional emails from IDentilam and advises us of their choice (opt out as above), this is recorded on our client/prospect database and no further emails will be despatched.

Information security

IDentilam takes every precaution to protect users’ information from unauthorised access, use or disclosure in accordance with the Data protection Act.

Access to personal information is given to our employees where necessary in the execution of their duties and all employees who have access to personal data or are associated with the handling of that data are obliged to respect the confidentiality of that data.

We believe that all available measures have been taken to prevent unauthorized access to information collected via the website.


IDentilam websites do not contain links to other non-IDentilam sites. However, our websites may be accessed via links from other third party sites. Please be aware that IDentilam is not responsible for the privacy practices of such other sites and no personal information gathered via the IDentilam site is made available to them.

Third Party Software

IDentilam uses 3rd party software from Adobe (Acrobat Reader) and Macromedia (Flash) on our site. Acrobat Reader is required to view product literature etc which is provided in a PDF format. Flash is used to view the animated portions of the site. Each of these companies operate their own privacy and security policies which can be viewed on their websites: and

Notification of changes

If we decide to change our privacy policy, we will post notification of changes on our websites so users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Enforcement of this privacy statement

IDentilam welcomes your comments regarding this Privacy Statement. If you have any questions, please contact The Helpline at IDentilam by telephone, e-mail, or postal mail using the details below.

The IDentilam Helpline
John Bostock House
West Sussex
RH12 4DN

Tel: 01293 851711
Fax: 01293 851742